How To Start a Return
- Email customer service at firstname.lastname@example.org and include your:
*Return or exchange request with a picture of the product
*Please keep the plastic bag, photos of barcode on the plastic bag might be needed
- A tracking number and receipt of the returned package is required. It will help us track and process the return.
- Take your refund/exchange when the package is received.
Return & Exchange conditions
- Orders are able to be canceled and refunded before shipping.
- Returns & exchanges must be initiated within 21 days of delivery.
- To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.
- Items must be returned unwashed and undamaged.
- Please notice that Customers are responsible for return shipping fees.
- All items priced $15.99 and under are final sale and cannot be returned or exchanged. No exceptions will be made.
- Products sold as Top or Bottom separately are only allowed for exchange.
- All accessories (Anklet, Backpack, Beach Towel, Bracelets, Earrings, Necklace) are not refundable and returnable, only if there is any quality problem.
- We do not offer Freight To Collect (FTC) service for returns.
- Bikini sets must be returned with both top and bottom.
- Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
- Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
- Gift Cards cannot be reloaded; used for payment outside of www.dixperfect.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
In case you have any query, please do not hesitate to get in touch with our customer service on: email@example.com