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    Contact Us

    -- For issues or questions, please reach out to our customer center:


    Read the Privacy Policy here.

    Terms & Conditions

    Read the Terms & Conditions here.
    1. Payment Methods:
    • Visa
    • Master
    • American Express
    • Discover
    • JCB
    • Paypal

     Notice: Debit card is not acceptable in checkout and will not be processed!


    Shipping Policy


    1. How long for shipment? 
    For more shipping details, please click here.
    2. Where is my order?
    Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. Click here.
    Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
    3. Tips for shipping
    1) A telephone number is required for delivery. Leave the correct email address in your order so that order confirmation and shipping confirmation will be sent. 
    2) APO/FPO & PO Boxes are not acceptedWe will refund you the shipping fee if you pay additional fee with a PO box address. 
    3) For Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and the Virgin Islands, there will be a little bit shipping fee. 
    4) Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Dixperfect.